Returns & Exchange
All returns must have Prior Written Approval. Returns can only be approved by a customer's representative. If returns are received without prior written approval, the customer is liable to coordinate logistics of items to return to their facility.
Customers are responsible for shipping products to our facility. It is the customer's full responsibility to safely package the items they wish to return. Any items that arrive at R3 International damaged will not be approved for credit.
Customers may return for Store Credit any new, unopened, unused, and unsecured products in full original packaging within 30 days of their order leaving our facility.
R3 International ensures all items are shipped in new, undamaged, and non-defective conditions. It is the customer's responsibility to fully check-in received orders for any discrepancies, defects, or shortages. No pricing, quantity, or item adjustments will be made by the Customer with are approval of an Estimate or Invoice.
Discrepancies - All discrepancies must be reported within 7 days are goods receipt. If the Customer has not reported any discrepancies in this allowed me, the Customer fully accepts the products received in its entirety.
Carrier Claims - The Customer must also file a claim with the shipping carrier immediately with clear images of the shipping label and damaged sections of the packaging. Damage notes must also be noted on the BOL. If the order arrives via pallet and there is external damage to the shipment, the shipping carrier must be notified immediately and all damage notes must be noted on the BOL.
Damaged / Discrepancy Documentation–R3 International reserves the right to request images or video documentation of the discrepancies in question. Once requested, the Customer must provide documentation within 48 hours or the claim is void. The documentation requested must provide images of the package(s) at the item in question arrived, and images of the damaged product. The Customer must keep the original packaging until the claim is approved.
Warranty Claims are between the Customer and the Manufacturer - No claims are final until the Customer is provided with written confirmation. R3 International Products damaged during transit may either be replaced or credited toward future orders.
Defective Goods - All Defective Goods must be inspected and reported to R3 International within 10 days of the invoice date. Past this window, all claims will be denied.
Once returns are approved, the customer will be issued a credit to their account for future orders only. Return credit cannot go against prior open balances. Any fees incurred during the purchase are not subject to credit.
Sales / Clearance / Closeout Goods
All sales are final. No returns will be accepted and a credit will not be issued.
A business or entity which has not previously inquired or purchased products from R3 International. If the referring party also sends a New Customer Referral, it is strictly the secondary referring party's referral. Commission Payment is only eligible against the first two fully paid invoices made by a New Customer Referral made
within 90 days of referring the customer to R3 International and ends their second order.
Store Credit will be issued as the form of commission payment and cannot be used for any prior or outstanding balances.